How do I make an appointment?
To make an appointment, please click on the green Book Appointment Button.
What is Bulk Billing?
Bulk billing means the GP accepts the Medicare rebate directly as payment for services, rather than billing the patient. The practice submits the fees for multiple consultations in bulk to the government periodically, hence the name “Bulk Billing.”
Is Aspire Medical and Skin Centre a bulk billing practice?
We are a mixed-billing practice.
Do I need an appointment for a repeat prescription?
Yes, an appointment is required for a repeat prescription.
What should I bring to my first appointment?
- ID
- Medicare Card
- Concession Cards
- Previous GP and/or Specialist information if required
What should I expect during my first visit?
During your first visit, you will have a longer appointment with the GP to discuss your medical history. Please arrive 10 minutes early to complete your registration details. Afterward, you will see your GP. If you wish to become a regular patient, you may arrange to have your records transferred from your previous GP after your appointment.
Are my medical records kept private and confidential?
Absolutely! We prioritize patient confidentiality and will not discuss your medical history or personal information without your written permission.
Who are the doctors working in the practice?
To view a list of all doctors working in the practice, please click here.
What services do you offer?
To view a full list of our services, please click here.
Feedback/Compliments/Complaints We welcome your feedback!
- Feedback and Suggestions: Use the feedback and suggestion box located at the reception desk. We regularly review this box to improve our service. If you leave your contact details, our practice manager will respond directly.
- Complaints: Complaints can be made directly to your doctor, a receptionist, or the practice manager. Alternatively, fill out a complaint form at reception or email the practice manager at admin@aspiremed.com.au.
For concerns outside of the practice, you can contact the Health Complaints Commissioner:
Health Complaints Commissioner
Level 26, 570 Bourke St,
Melbourne, Vic 3000
Tel: 1300 582 113
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